Terms of Use and Engagement Terms

These terms explain the intended rules for the EAVAE Labs website, technical brief intake, scoping conversations, and professional services discussions. They are published for transparency while final legal and commercial details are supplied and reviewed.

If EAVAE Labs and a client sign a master services agreement, statement of work, order form, nondisclosure agreement, data processing agreement, or other written agreement, that signed document controls where it conflicts with this page.

This page should be reviewed before it is treated as production legal terms.

The public website, articles, service descriptions, artifacts, and sample materials are provided to help prospective clients evaluate whether EAVAE Labs may be a fit.

You may read, reference, and share public pages for evaluation purposes. You may not interfere with the site, attempt unauthorized access, misrepresent public content as client-specific advice, or use the site in a way that violates applicable law.

• Public articles and artifacts are informational unless a signed engagement says otherwise.
• Sample or representative artifacts are not client evidence, outcome proof, or a promise that the same result will occur.
• EAVAE Labs may update, remove, or reorganize public content as the practice and reviewed policies change.

The intended process starts with a sanitized technical brief, followed by a fit review, scoping conversation, written scope, and agreed access boundaries. Private work should begin only after the parties agree the scope, confidentiality posture, commercial terms, and required access.

A public contact form, mailto link, calendar link, or exploratory call does not by itself create a services engagement, exclusivity commitment, or obligation to accept work.

• Initial brief: sanitized description, redacted traces, public links, diagrams, papers, or sample data.
• Scoping: workflow boundary, decision needed, deliverables, timeline, access model, and confidentiality terms.
• Engagement: written acceptance of scope and commercial terms before private work begins.

Do not send credentials, secrets, production data, raw customer records, regulated personal data, private repository access, or confidential third-party material through the public form, email brief, or calendar notes.

If sensitive material is accidentally sent, contact EAVAE Labs promptly and identify the material. A specific deletion timeline and retention process still require owner-supplied policy before they can be promised publicly.

• Safe first-contact materials include sanitized descriptions, redacted traces, public repositories, architecture diagrams, sample datasets, and paper references.
• Private repositories or sensitive materials should be considered only after scope agreement, appropriate confidentiality terms, and least-privilege access boundaries.
• Client teams remain responsible for ensuring they have the rights and approvals needed to share any material.

EAVAE Labs describes services such as technical AI audits, AI Reliability Sprints, RAG or agent evaluation work, failure analysis, release-gate definition, and production prototype support.

Specific deliverables, review cycles, dependencies, acceptance criteria, exclusions, and handoff expectations must be defined in the accepted proposal or statement of work.

• Public service pages describe typical directions, not a fixed deliverable list for every client.
• Recommendations are based on the materials, constraints, and evidence available during the engagement.
• No public page should be read as a guarantee of technical, commercial, security, compliance, or production outcome.

Published pricing is a starting range for planning. Final fees, currency, payment schedule, deposits, milestone rules, expenses, taxes, and change-order triggers must be confirmed in writing before work begins.

Payment obligations, late fees, refunds, cancellation rules, and tax treatment are handled in the final agreement or statement of work.

EAVAE Labs can review mutual confidentiality terms during scoping, but the public brief path should not be treated as a confidential intake channel for sensitive materials.

If specialists, contractors, or third-party tools are needed for an engagement, access rules and confidentiality obligations should be stated before private client material is shared.

Any NDA, private repository access process, and access removal process must be reviewed and agreed before sensitive material is shared.

Clients are responsible for providing accurate context, approved materials, safe test data, timely decisions, and access that is limited to the agreed scope.

Clients should maintain their own backups, remove secrets before sharing material, avoid sending raw customer data unless a reviewed agreement permits it, and revoke access when the engagement ends or no longer requires it.

Each party should retain ownership of its pre-existing materials, tools, templates, methods, know-how, code, documentation, and other intellectual property unless a signed agreement says otherwise.

Ownership or licensing of bespoke deliverables, evaluation harnesses, code, reports, datasets, prompts, templates, and reusable methods must be defined in the final statement of work or services agreement.

• Public website content and sample artifacts remain public EAVAE Labs materials unless stated otherwise.
• Client materials remain client materials, subject to the access and license needed to perform the agreed work.
• No implied license is granted beyond what is necessary to evaluate the public site or perform an accepted engagement.

The public data-handling page explains the current intake boundaries. It does not yet make detailed storage, retention, deletion, encryption, compliance, subprocessor, or access-control promises.

Email, calendar, analytics, hosting, development, evaluation, or collaboration tools may be involved depending on the public site setup and the agreed engagement workflow. Specific subprocessor and data processing terms must be confirmed where required.

The public website and review-draft policy pages are provided as information about the practice. They are not legal, security, compliance, tax, procurement, or investment advice.

AI evaluation and reliability work can reduce uncertainty, expose failures, and improve decision quality, but it cannot guarantee that a system is error-free, secure, compliant, production-ready, commercially successful, or safe for every use case.

Any liability cap, exclusion of damages, indemnity, warranty remedy, or allocation of risk must be defined in a reviewed final agreement. This page does not invent those legal terms.

Until reviewed terms exist, no public page should be read as creating service warranties, compliance commitments, deletion guarantees, or uncapped liability obligations.

Termination rights, notice periods, refunds, unpaid fees, work handoff, access removal, and post-termination obligations should be stated in the accepted statement of work or services agreement.

EAVAE Labs may decline or pause work when scope is unclear, sensitive material is shared without proper terms, access boundaries are not respected, payment terms are not met, or the requested work is outside the practice's responsible operating boundaries.

The legal contracting entity, registered address, governing law, dispute venue, and dispute process are stated in the applicable written engagement documents rather than assumed on this page.

Client location, including US, UAE, EU, or other jurisdictions, and the final contracting documents may affect the applicable agreement, privacy terms, tax treatment, and data protection requirements.

This page may be updated as EAVAE Labs receives legal review, confirms commercial terms, or changes the public intake process. The last reviewed date is shown for transparency.

Questions about these terms can be sent to solutions@eavaelabs.com. Do not include credentials, secrets, production data, raw customer records, or private repository access in your first message.